Shipping & Returns

We currently offer standard shipping, via the US Postal Service and United Parcel Service (UPS) when necessary, within the United States, US territories and Canada only. The current shipping price of $6.20 is valid on orders within the United States only. Additional charges may apply on oversized items, extremely heavy items, rush delivery shipments, and orders shipped outside of the United States. You will be contacted by a NATE Online Store representative by phone or email to be advised of the additional shipping price if applicable.

NATE may hold any order for validation of certification status, billing and shipping information, which may result in a processing delay or order cancellation. If your order is affected, you will be notified via the email address provided.

Once your order is shipped, you will be sent a tracking number by email. Please use your tracking number on the appropriate website, or contact USPS (1800-ASK-USPS) or UPS (1-800-PICK-UPS) for any shipping issues.

For questions, please email store@natex.org or call 877-420-6283.